1) Eligibilty for Return & Exchange for Handloom Products :-
a) Products can be returned or exchanged when, there is manufacturing defects, or wrong product delivered(only through online), or in case of any transit damage(only for online orders and the customer must shoot an uncut video of the unboxing of the product)
b) The items must be unused, unwashed, and in all original condition with tags intact.
c) Requests must be initiated within 24 hours of purchase (in offline shopping)
d) Requests must be initiated within 24 hours of getting the item's delivery (in online shopping)
e) Return shipping charges will be borne by the customer unless the product is defective or wrong.
2) Eligibilty for Return & Exchange for Handicrafts Products :-
a) Product must be returned in its original packaging and condition.
b) Exchange & Return requests must be made within 24 hours of the purchase in case of offline customers.
c) Exchange & Return requests must be made within 24 hours of the products delivery in case of online customers.
d) In case of online customers, if the product is damaged in transit, then the customer must shoot an uncut video of the unboxing of the product.
e) In case of offline shopping, the customer has to make sure no damage after the purchase of the product will be eligible for exchange or return, the product has to be in its top condition.
